teman Casino & Sportsbook Data Care
This page describes what we collect when you use teman and how we keep that data protected. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a bet on Liga 1, Piala Indonesia, Piala AFF, Champions League, or any other category on our platform, we collect and process certain information. We treat your privacy as a priority and follow a clear, transparent approach to data handling.
Our data practices comply with applicable privacy law in the jurisdictions where we operate. We collect only information necessary for account management, payment processing, fraud prevention, and legal compliance. We do not sell your personal data to third parties. This policy explains our collection, use, storage, and your rights regarding your information on teman.
If you have questions about how we handle your data, you can contact our support team through your account or via standard channels. We respond to privacy inquiries within reasonable timelines.
What We Collect and Why
We collect personal information when you register for a teman account. This includes your full legal name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, prevent duplicate accounts, and comply with legal obligations. We collect payment information (e.g., your bank account or e-wallet identifier) only when you deposit or request a withdrawal; we do not permanently store sensitive payment card data.
We collect transaction data automatically — every bet you place, every deposit and withdrawal, every casino spin, and every live-dealer hand. This data includes bet amounts, odds selected, outcomes, timestamps, and payment method used. We use this information to settle your account, detect suspicious activity, and fulfill our reporting obligations to regulators.
We collect device and access information — your IP address, browser type, device identifier, and access logs. We use this to secure your account, prevent fraud, and troubleshoot technical issues. We also log your interactions with customer support (emails, chat transcripts, support tickets) to maintain a record of your requests and our responses.
How We Use Your Data
We use your personal information to operate teman and process your account. We verify your identity to prevent fraud and meet regulatory requirements. We use transaction data to settle your bets, process deposits and withdrawals, and calculate any applicable taxes or fees. We analyze your activity to detect patterns consistent with money laundering, problem gambling, or fraud — and we may suspend accounts if we identify such patterns.
We use your contact information to send you account notifications — login alerts, withdrawal confirmations, bonus eligibility notices, and support responses. We may also send you marketing communications about teman (e.g., new markets covering Piala AFF or MotoGP fixtures), though you can opt out of marketing emails at any time.
We use device and access logs to troubleshoot technical problems, prevent unauthorized access, and enforce our terms of service. If we detect suspicious login attempts (e.g., from an unusual location), we may trigger two-factor authentication or temporarily restrict your account pending verification.
Data Storage and Third-Party Processors
We store your data on secure servers. Our servers may sit outside your jurisdiction; if so, your data crosses international borders and is subject to the privacy laws of the jurisdiction where the servers are located. We encrypt your data in transit (via HTTPS) and at rest using industry-standard methods. We retain your data for as long as your account is active and for a period thereafter to comply with legal and tax obligations (typically 5–7 years for transaction records).
We use third-party processors to operate teman. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, and your bank), email service providers, customer support platforms, and fraud-detection services. We share only the data each processor needs to perform its function — e.g., your payment method details go only to your payment provider, and your email goes only to our email service. We require all processors to maintain confidentiality and comply with applicable privacy law.
Data jurisdiction notice
Our servers and data processing may occur in jurisdictions outside Indonesia. By using teman, you acknowledge that your data may be transferred internationally and processed under non-Indonesian privacy frameworks.
Your Rights and Our Obligations
Your Rights on teman
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We provide this information within a reasonable timeframe, typically within thirty days.
You have the right to correct inaccurate data. If your name, address, or other details are incorrect, you can update them in your account settings or request our support team to make corrections on your behalf.
You have the right to request deletion of your data, subject to legal constraints. We retain some data (transaction records, payment history) to comply with tax and regulatory obligations; this data cannot be deleted while the account is active or within the retention period. However, we can anonymize or delete non-essential personal data upon request.
You have the right to opt out of marketing communications. Every marketing email includes an unsubscribe link; you can click it to be removed from future marketing lists. We will continue to send you transactional emails (account notifications, withdrawal confirmations) even if you opt out of marketing.
Cookies and Tracking
We use cookies to maintain your session, remember your preferences, and analyze teman usage. Cookies are small text files stored on your device. Essential cookies (e.g., session identifiers) are required for teman to function. Analytical cookies (e.g., Google Analytics) help us understand user behavior and improve our service. You can disable cookies in your browser settings, though this may impact your teman experience.
Security Practices
We protect your account through encryption, two-factor authentication (SMS codes), and secure password handling. We do not store passwords in plain text; we hash and salt them. We regularly audit our systems for vulnerabilities. However, no security system is perfect; if you suspect unauthorized access to your account, contact our support team immediately and change your password.
Changes to This Policy
We may update this privacy policy at any time. Significant changes are communicated to your registered email address. Your continued use of teman after such notice constitutes acceptance of the updated policy. If you disagree with changes, you may close your account.
Contact and Disputes
If you have privacy concerns or wish to exercise your rights, contact our support team. We respond to privacy requests within thirty days. If you believe we have breached your privacy, you may escalate the matter through your local data protection authority or relevant regulatory body in your jurisdiction. We cooperate with regulatory investigations and will provide requested data within applicable timelines.
Summary
We at teman collect and process your data with transparency and care. We collect only information necessary for account operation, payment processing, and legal compliance. We do not sell your data to marketers. We protect your data through encryption, secure storage, and strict access controls. We respect your privacy rights and provide mechanisms for you to access, correct, and request deletion of your information.
Our privacy practices comply with applicable law in the jurisdictions where we operate. Your data may be processed and stored outside Indonesia; by using teman, you acknowledge this. If you have questions about our data practices or wish to exercise your privacy rights, contact our support team. We respond to all privacy inquiries in a timely and professional manner.