teman Terms of Use

These terms set out the conditions under which we at teman provide our platform for sportsbook betting, casino gaming, and related services. When you join teman, you accept our terms; we undertake to operate fairly, protect your account and data, and settle disputes through our stated procedures. Our platform covers football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and esports — all accessible through verified accounts funded via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

This document explains your rights and our obligations as teman operator. We detail account-opening conditions, deposit and withdrawal procedures, bonus eligibility, market settlement rules, and how we handle disputes. By accessing teman, you confirm you understand and agree to these terms.

Our services are available only where local law permits. You are responsible for verifying that your access and use of teman comply with your jurisdiction's legal framework. We do not offer our services in territories where online betting or gaming is legally prohibited.

Account Opening and User Eligibility on teman

To open an account on teman, you must provide accurate personal information — full legal name, date of birth, email address, and phone number. We verify this information through identity-matching processes to prevent fraud and duplicate accounts. We require that you are of legal age in your jurisdiction and that you reside in a territory where our services operate. If you are under the legal age of majority in your location, you cannot open an account on teman.

Once your account is verified, we enable access to all teman categories — sportsbook (including Liga 1 and international fixtures), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). You may use only one account per person; multi-accounting is prohibited and we reserve the right to close linked accounts without notice.

Deposits, Withdrawals, and Fund Management

When you deposit funds on teman, you confirm that the payment method and funds are yours and that you comply with all applicable laws regarding cross-border transfers and taxation. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum and maximum deposit amounts are displayed in our cashier interface. We do not charge deposit fees; however, your payment provider may apply their own charges.

Deposits are credited to your teman balance within the standard processing window for each payment method — typically instant for e-wallets and mobile banking, and within banking hours for direct transfers. Your balance is then available across all teman categories without category-specific restrictions.

Withdrawals are processed to your original payment method. We review withdrawal requests for compliance before approval; this review typically completes within standard business hours. Once approved, funds are sent to your bank or e-wallet and settle according to that provider's schedule. We do not withhold taxes on your behalf; you are responsible for any tax obligations arising from your account activity.

Bonus Terms and Wagering Requirements

teman may offer welcome or promotional bonuses to eligible new and existing accounts. Any bonus offer includes specific terms — eligibility criteria, minimum deposit requirement, wagering multiplier, and eligible games or markets. We display these terms clearly when a bonus is active. A bonus is credited only when you meet the stated conditions, and must be wagered according to the multiplier (e.g., a bonus amount multiplied by 5) before you can withdraw. Bonuses may expire if not used within a specified timeframe.

We reserve the right to cancel or adjust any bonus offer without notice if we identify abuse, multi-accounting, or violation of our terms. If you breach bonus conditions, we may confiscate the bonus and any winnings derived from it.

Market Settlement and Dispute Resolution

Markets on teman (sportsbook fixtures, casino games, slots, esports) settle per official results or our published rules. Football markets settle per Liga 1, Piala Indonesia, Piala AFF, and UEFA / AFC rules as applicable. Live-dealer games settle per dealer action and game rules displayed at the table. Esports markets settle per official league standings and match records. If a market is cancelled, postponed, or abandoned, we refund the stake unless our terms specify otherwise.

If you dispute a settlement, contact our support team with your bet reference and reasoning. We investigate against official results and our transaction logs. Our settlement decision is final unless we identify a clear system error. Disputes must be raised within thirty days of settlement; claims beyond this window are not considered.

Our Commitments and Your Rights on teman

Data Protection and Account Security

We protect your account through two-factor authentication, encrypted storage, and secure password handling. We do not permanently store your payment credentials; we access them only when you initiate a transaction. Your personal data (name, phone, email, transaction history) is stored securely and shared only when legally required or necessary to process your requests.

We employ industry-standard encryption for data in transit and at rest. However, no security measure is absolute; we cannot guarantee immunity from hacking or data breach. If we discover a breach affecting your account, we notify you and take remedial action as appropriate.

Account Suspension and Termination

We may suspend or close your account if we detect violation of our terms — including multi-accounting, fraud, bonus abuse, or payment fraud. We may also suspend accounts if required by law or regulatory inquiry. If your account is suspended, your balance is held pending investigation. If we substantiate a breach, we may forfeit your balance.

You may close your account at any time by contacting our support team. Upon closure, we return your remaining balance to your original payment method within standard processing times.

Jurisdiction and Applicable Law

teman operates under the jurisdiction where we are licensed. Our services are available only to users in supported jurisdictions. If you access teman from a prohibited jurisdiction, you are acting in breach of our terms and local law, and we reserve the right to restrict or close your account. We do not knowingly offer services to residents of territories where online betting is prohibited by law.

You agree that any dispute arising from your teman account shall be resolved through our support escalation process first. If unresolved, disputes may be escalated to appropriate legal or regulatory channels per applicable jurisdiction law.

Changes to Terms

We reserve the right to update these terms at any time. Significant changes are communicated to your registered email address at least thirty days before taking effect. Your continued use of teman after such notice constitutes acceptance of the updated terms. If you do not agree to changes, you may close your account.

Summary

These terms define the relationship between you and teman. We operate transparently — your identity is verified, your funds are protected, and market settlement follows official rules. We take account security seriously and provide support for disputes and technical issues.

Our services are available only where local law permits. By opening an account on teman, you confirm that you are of legal age, you reside in a supported jurisdiction, and you understand and accept these terms. If you have questions about our terms, contact our support team through your account dashboard or multilingual assistance channels.